FAQs: Explore Common Questions About Best Online Broker UAE

FAQs

Some of the questions we’re asked most often about CFDs and trading platforms.

Our FAQs are designed to provide a better understanding of our different account types, account opening information, account deposit and withdrawal information and also technical troubleshooting.

General FAQs

We will process your application within 24 hours, often much sooner (Monday – Friday). You will be notified of the status of your application by email. On occasions, you may need to provide us with additional identification documentation to support your application and we will let you know by email if this is the case.

PROOF OF IDENTITY

For Individual (UAE Residents Non-Emirati)

Copy of passport & Emirates ID copy

Individual UAE Citizen (Emirati)

Emirates ID copy Or Passport Copy

PROOF OF ADDRESS (Emirati & Non Emirati)

One of the following, to be dated within last three months:

A utility or landline phone bill,or a bank statement or a creditcard statement (with your name and address on it, dated with in 3 months)
Tenancy agreement (dated within 6 months)

*Please note that mobile phone and internet statements are not acceptable.

For UAE non resident

PROOF OF IDENTITY

Two of the following
A valid passport
A valid government ID, such as a Driver's License or State ID
A valid National Identity Card

PROOF OF ADDRESS

One of the following:

A utility or landline phone bill,or a bank statement or a creditcard statement (with your name and address on it, dated with in 3 months)
Tenancy agreement (dated within 6 months)

We may ask you additional information if require.

Non-UAE client has to complete Sumsup verification.

Click here to complete your Sumsub Verification

You can apply online. Our online application is easy to complete and should only take you a few minutes. We will need some personal details and information on your trading experience.

If you have any questions about opening an account, please call +971 4 871 3200.

Alternatively, you can email us info@orientfinance.com

We will need to see further documents if we have not been able to verify your identity and/or address at the time of application

Orient Financial Brokers are an execution only broker.

Our payment gateway offers our customers with the highest levels of security through 3D secure & authentication / tokenization / cloud security.

You do not need to deposit funds to activate your account. However you will have to deposit funds to begin trading.

Orient Financial Brokers is a limited liability company with its registered office in Exchange Tower, Business Bay, Dubai, UAE.

We are licensed and Regulated by Securities and Commodity Authority (SCA), United Arab Emirates. License No 706111 Clients can deposit and withdraw their funds locally as these funds are kept in UAE with well-established local banks. Our Trading platforms use the latest online security features, so you can be confident when you deal with us.

Cleared funds, in our Card/Bank account will be credited after receiving adequate proof of payment.

Funds have to be transferred from the account holders account/card and not from third party bank account/card.

Remittances from third party will be returned.

If you have not logged in for a while, don’t worry. All you will need to do is log in using the details that were sent in your original activation email. However, if you have forgotten your details you can have them resent to your registered email address. To do so, please click the login link, which is at the top right hand corner of the website, and choose either Demo or Live, this will take you to a logon page. From here you will need to click on the reset password link which is located on the bottom left of the window.

No, you cannot amend or cancel an order if it is already executed except for amending/adding a linked order such as a stop loss or limit profit order.

Yes, you can amend or cancel a contingent order if the market price has not reached the order price.

Daily statements are sent to you by email every day. Monthly statements are sent to you at the end of each month. You can also retrieve copies of daily and monthly statements from the trading platform.

If you think that the information shown in a statement is incorrect, please contact us within 2 days of the statement date by calling +97148713222. Alternatively, you can email us. If you do not contact us within 2 days of the statement date, you will be deemed to have accepted the transaction(s) listed in the statement.